This policy concerns services purchased from Nomad Business Concierge, operated by Leonardo Schwartz. It explains cancellation, recurring billing and refund requests. Your rights under mandatory law remain unaffected.
1. Contact us about an order
Send your request to leonardo@leonardoschwartz.com using the email associated with your purchase where possible. Include the service, purchase reference and whether you want to stop renewal, stop uncompleted work, request a refund or report a billing error. Do not include your complete card number, security code or account password.
You do not need to use a special phrase to raise a concern. Explain what you want us to do and identify the purchase so we can handle the correct order.
2. Cancelling annual renewal
The USD $1,999 full-service package renews automatically each year. A cancellation of renewal stops future annual charges in accordance with the instructions below. It is different from a request for a refund of the current paid period.
Email leonardo@leonardoschwartz.com before the renewal date shown for your subscription. Identify the purchase and clearly state that you want to cancel renewal. No reason or telephone call is required. We will acknowledge the request and stop future renewal billing. A timely, identifiable cancellation request does not become invalid merely because our acknowledgment arrives later.
Cancelling renewal does not refund the current annual payment or automatically end the service already paid for. If you also want current work to stop, say so in your request. The final-sales policy below applies, subject to its service-delivery exception and mandatory rights.
3. Formation work and one-time packages
The USD $350 and USD $799 packages are one-time purchases and do not renew automatically. If you want to cancel work, contact us promptly. Work already performed and government or third-party actions may not be reversible.
All sales are final. No refunds are granted unless the purchased service could not be delivered. This applies to the one-time packages and annual payments. A change of mind, a decision not to use a delivered service or cancellation of a future renewal does not by itself create a voluntary refund entitlement. If the service you purchased could not be delivered, contact us with the purchase reference and the problem so we can review delivery and arrange the applicable refund. Mandatory rights described below remain protected.
4. Financial-provider applications
A bank or payment provider's decision is separate from company formation and guidance. Provider approval is not guaranteed. If an application is declined or more information is requested, contact us to review the status of the work included in your package.
A declined bank or payment-provider application does not by itself mean that company-formation or guidance services were not delivered. This distinction does not excuse failure to provide the work actually purchased. If the purchased service could not be delivered, the refund exception applies.
5. Payment errors and approved refunds
Whop handles payment processing. For an unrecognized or duplicate payment or another payment-processing problem, you can also contact Whop through the support information in its Buyer Terms. Service issues should be raised with us using the contact information above.
An approved refund is processed through the payment provider. The time it takes to appear depends on the provider and your financial institution. Nothing in this policy limits applicable rights to dispute a payment with your card issuer or bank.
6. Mandatory rights
Any cancellation, withdrawal, refund or service-remedy rights that cannot lawfully be excluded take precedence over a voluntary policy. Where a statutory withdrawal period or early-performance requirements apply, those rules must be respected. Buying through this website does not automatically waive them.
7. What cancellation does not do
Cancelling our service does not dissolve your LLC, remove continuing responsibilities for the company or close independent provider accounts. Changes to the address, telephone or hosted website need to be coordinated as part of the service's end.
Contact us to coordinate the end of any continuing services and the records you need to retain. Do not assume that a cancelled subscription also cancels a third-party contract or transfers an address, phone number or website. Those arrangements depend on the service and the rights involved.